TMPoint – Enforce Your Own Queue System Please March 5, 2010Posted by Wilz in Personal.
I just sat for 1 1/2 hours in TMPoint Cyberjaya waiting for my turn ticket number “4056” to be called out on the automatic turn ticket announcer. Two counters were open for services other than payment of bills. As I waited, I watched as three different people cut the queue at both counters.
As is common with turn ticketing systems, people will press the buttons, take a ticket and then leave without waiting for their turn. So sometimes the system calls out numbers for whom the person is no longer present. A couple of opportunistic bastards happily took their place without showing their ticket number.
The staff at the counter didn’t ask for it.
A group of foreigners next to me were bewildered – trying to figure out why their turn haven’t arrived when people who very obviously arrived after they did (as much as an hour later) had their turn before theirs. They were nice enough not to make a fuss when I explained to them that people were cheating and the staff wasn’t even aware of it.
And no, this isn’t the case of someone leaving and coming back later. I SAW these three people press the button for their tickets. And all three waited for a while to make sure that no one was going to respond to that turn number before happily walking up to the counter (one even pretended to only notice her ticket after the second time the number was called).
To add salt to injury, all three of the bastards were applying for Streamyx, which is like a half-hour long process. I only wanted to change my address – which took like 5 minutes. The foreigners whose turn was just before mine also only took about 10 minutes.
If you’re going to have a turn ticketing system USE IT. It’s both idiotic and naive to assume that no one would attempt to cut the queue.